Systems, methods, and apparatus for facilitating claims processing

ABSTRACT

Systems, apparatus, methods, and articles of manufacture provide for facilitating upload of one or more electronic files from a user device to a remote server. In some embodiments, a background upload process manages connectivity of the user device to the remote server and staging file uploads in a disconnected mode for automatic processing when connectivity is restored.

CROSS-REFERENCE TO RELATED APPLICATIONS

The present application claims the benefit of priority of U.S. patentapplication Ser. No. 14/745,182 filed Jun. 19, 2015, entitled “SYSTEMS,METHODS AND APPARATUS FOR FACILITATING CLAIMS PROCESSING,” now U.S. Pat.No. 9,438,380; which claims the benefit of priority of U.S. patentapplication Ser. No. 13/763,564 filed Feb. 8, 2013, entitled “SYSTEMS,METHODS AND APPARATUS FOR FACILITATING CLAIMS PROCESSING,” now U.S. Pat.No. 9,083,673; which claims the benefit of priority of U.S. ProvisionalPatent Application No. 61/597,537 filed Feb. 10, 2012, entitled“SYSTEMS, METHODS AND APPARATUS FOR FACILITATING CLAIMS PROCESSING.”Each of the above-referenced applications is incorporated by referencein the present application.

BRIEF DESCRIPTION OF THE DRAWINGS

An understanding of embodiments described in this disclosure and many ofthe attendant advantages may be readily obtained by reference to thefollowing detailed description when considered with the accompanyingdrawings, of which:

FIG. 1A is a diagram of a system according to an embodiment of thepresent invention;

FIG. 1B is a diagram of a system according to an embodiment of thepresent invention;

FIG. 2 is a diagram of a computing device according to an embodiment ofthe present invention;

FIG. 3 is a flowchart of a method according to an embodiment of thepresent invention;

FIG. 4 is a flowchart of a method according to an embodiment of thepresent invention;

FIG. 5 is a diagram of an example user interface according to anembodiment of the present invention;

FIG. 6 is a diagram of an example user interface according to anembodiment of the present invention;

FIG. 7 is a diagram of an example user interface according to anembodiment of the present invention; and

FIG. 8 is a diagram of a system architecture and process flow accordingto an embodiment of the present invention.

DETAILED DESCRIPTION

Applicants have recognized that users who need to preserve and/or manageelectronic documents, records, images, and other types of electronicfiles may benefit from a file upload application for uploading one ormore such files from a user device to a file storage device (e.g., aremote file server) or other computing device. In accordance with someembodiments described in this disclosure, some types of users may findbeneficial a file upload system whose benefits include one or more ofthe following:

-   -   A user may upload multiple files at the same time without having        to carry out an upload process for each individual file.    -   A user may share associated information (e.g., file metadata)        across multiple files, eliminating the need to provide the        information for each file, thereby reducing data entry and        keying.    -   A background process manages the uploading of files queued for        upload with little or no user input, and automatically retries        uploading files until they are successfully uploaded to the        destination.    -   A user may stage or queue files to be uploaded when he or she is        not logged on to a network (e.g., a proprietary network, a        private network, the Internet), and the queued files will        automatically be uploaded once the user is in communication with        the network.    -   Allowing a user to drag and drop files directly onto an icon (or        other type of interface object or interface location) reduces        the need to open up a portal application and input identifying        information (e.g., an insurance claim number, etc.), reducing        the total steps in an upload process and saving time.

In one example process in accordance with some embodiments, a softwareapplication program executing on a user device (1) allows a user of theuser device to select one or more files for upload to a remote server,(2) receives metadata information associated with the files pending forupload, (3) facilitates the uploading of the pending files, (4)facilitates the correction of errors occurring during attempted fileuploads, and/or (5) automatically retries uploading pending files untilthe files are successfully uploaded (e.g., when a network connection isestablished between the user device and the remote server).

In accordance with some embodiments of the present invention, one ormore systems, apparatus, methods, articles of manufacture, and/or(transitory or non-transitory) computer readable media (e.g., anon-transitory computer readable memory storing instructions fordirecting a processor) provide for one or more of: (i) connected anddisconnected modes of operation, such that file uploads may be set up orstaged with or without a network connection (e.g., without requiring aconnection between a sending device and a receiving device); (ii)background processing of file uploads (e.g., without requiring input orother attention of a user after the user submits files for upload and/orwithout requiring foreground computer processing); (iii) maintaining asecurity context of a previous upload transaction for a subsequentupload transaction; (iv) sharing metadata across multiple files to beuploaded; (v) enabling user-initiated file upload set up (e.g.,initiated by dragging and dropping files) without requiring separatepre-launch of an upload application; and (vi) maintaining claiminformation and/or security context for each of multiple files forupload. In some embodiments, at least one function or step may beperformed via a user interface (e.g., presented via a display of acomputing device).

It should be understood that the embodiments described herein are notlimited to use with any particular type of computing device a user mayuse to upload files (although some preferred embodiments are describedwith reference to laptop computers, for example, for ease ofunderstanding), but are equally applicable to any computing device, suchas a mobile device, or a personal or client computer (e.g., in a user'shome or office). Any embodiments described with reference to aparticular type of user device in this disclosure should be understoodto be equally applicable to any such other types of computing device, asdeemed appropriate for any particular implementation(s).

Throughout the description that follows and unless otherwise specified,the following terms may include and/or encompass the example meaningsprovided in this section. These terms and illustrative example meaningsare provided to clarify the language selected to describe embodimentsboth in the specification and in the appended claims, and accordingly,are not intended to be limiting.

As used herein, “computing device” may refer to, without limitation, oneor more personal computers, laptop computers, set-top boxes, cableboxes, network storage devices, server computers, media servers,automatic teller machines (ATM), kiosks, personal media devices,communications devices, display devices, financial transaction systems,vehicle or dashboard computer systems, televisions, stereo systems,video gaming systems, gaming consoles, cameras, video cameras, MP3players, mobile devices, mobile telephones, cellular telephones, GPSnavigation devices, smartphones, tablet computers, portable videoplayers, satellite media players, satellite telephones, wirelesscommunications devices, personal digital assistants (PDA), point of sale(POS) terminals, credit card transaction systems, online or Internetpurchase systems, and/or credit card or other financial account cardtransaction systems.

As used herein, “mobile device” and “portable device” may refer to,without limitation, a handheld computer, a tablet computer, a wearablecomputer, a personal digital assistant, a cellular telephone, a networkappliance, a camera, a smartphone, a network base station, a mediaplayer, a navigation device, a game console, or any combination of anytwo or more of such computing devices.

As used herein, “background process” may refer to, without limitation, acomputer process that runs in the background, that processes, executes,and/or facilitates one or more functions without user intervention,and/or a process that is not currently able to receive input (e.g., froma user of a computing device on which it is running). According to someembodiments, a background process (or results of such a process) may beused to initiate notifications to a user and/or presentation of userinterfaces (e.g., user data entry screens) when appropriate, forexample, in response to processing performed in the background (e.g.,based on assessing the current status of files for upload). For example,a computer application may utilize a background process to perform oneor more functions or processes performed in the background, and, basedon the background process, may initiate, call, or facilitate one or moreforeground processes of an application (e.g., for notifying a user, forrequesting user input). In one example, a background process does notreceive input from a user and/or may be unable to receive such input.

FIG. 1A depicts a block diagram of an example system 100 according tosome embodiments. The system 100 may comprise one or more user devices104 in communication with a controller or server computer 102 in a filemanagement system 180 via a network 160. Typically a processor (e.g.,one or more microprocessors, one or more microcontrollers, one or moredigital signal processors) of user devices 104 or server computer 102will receive instructions (e.g., from a memory or like device), executethose instructions, and perform one or more processes defined by thoseinstructions. Instructions may be embodied, for example, in one or morecomputer programs and/or one or more scripts.

In one embodiment, information about a particular file stored by thefile management system 180 (e.g., in database 158) may be providedadvantageously to the server computer 102. For example, storedinformation about an insurance file (e.g., an insurance claim number),an injured claimant, a claim professional, and/or an insured (e.g., anemployer of an injured worker) may be accessible by the server computer102 without requiring manual input (e.g., by a claim professional, by aremote user uploading files).

In some embodiments a server computer 102 and/or one or more of the userdevices 104 stores and/or has access to information useful forperforming one or more functions of user device 104, as described inthis disclosure. Such information may include one or more of: (i)computer program instructions data, (ii) files for upload, and (iii)metadata about files for upload. According to some embodiments, theserver computer 102 may be in communication with one or more databases158 for storing such information.

In some embodiments, the server computer 102 may comprise one or moreelectronic and/or computerized controller devices such as computerservers communicatively coupled to interface with the user devices 104(directly and/or indirectly). The server computer 102 may, for example,comprise PowerEdge™ M910 blade servers manufactured by Dell, Inc. ofRound Rock, Tex., which may include one or more Eight-Core Intel® Xeon®7500 Series electronic processing devices. According to someembodiments, the server computer 102 may be located remote from the userdevices 104. The server computer 102 may also or alternatively comprisea plurality of electronic processing devices located at one or morevarious sites and/or locations.

According to some embodiments, the server computer 102 may store and/orexecute specially programmed instructions to operate in accordance withone or more embodiments described in this disclosure. The servercomputer 102 may, for example, execute one or more programs thatfacilitate receiving files via the network 160.

According to some embodiments, the user devices 104 may store and/orexecute specially programmed instructions to operate in accordance withone or more embodiments described in this disclosure. A user device 104may, for example, execute one or more programs that facilitate uploadingfiles via the network 160 to the server computer 102.

In some embodiments, an application for uploading files is storedlocally on the user device 104, which may access information (e.g., filemetadata) stored on, or provided via, the server computer 102. Inanother embodiment, the server computer 102 may store some or all of theprogram instructions for uploading files, and the user device 104 mayexecute the application remotely via the network 160 and/or downloadfrom the server computer 102 (e.g., a web application server) some orall of the program code for executing one or more of the variousfunctions described in this disclosure. Additional ways of distributinginformation and program instructions among one or more client computers104 and/or server computers 102 will be readily understood by oneskilled in the art upon contemplation of the present disclosure.

FIG. 1B depicts a block diagram of another example system 150 accordingto some embodiments. The system 150 may comprise one or more userdevices 104 in communication (e.g., via a network 120) with a fileupload application server 152 (such as may be hosted by, for example, aserver computer 102) and with a file storage device 159. File uploadapplication server 152 and file storage device 159 are integrated into afile management system 190.

In one embodiment, the user device 104 stores files for upload, filemetadata, file upload tracker data, and a file upload applicationcomprising a file upload controller, file upload background process, andan automatic upload service. The file upload application receives anindication of files for upload (e.g., from a user). In one example, theuser drags one or more files from a first location on the user device(e.g., a file folder) and drops them on an interface object for the fileupload application (e.g. an icon, a program window), initiating the fileupload controller to process the dropped files for upload. In anotherexample, the user may select the files via an interface provided by thefile upload application (e.g., a file explorer) to browse a folderdirectory on the user device. In one embodiment, the file uploadcontroller prompts a user (e.g., via a displayed interface form) toprovide metadata information associated with the one or more files forupload. The file upload background process processes files and filemetadata submitted by a user to the file upload application for uploadto file management system 190, and manages connectivity to the fileupload application server 152 for uploading files. File upload trackerdata associated with files staged for transfer (and/or staged forresubmission, in the case where upload errors occur) may be storedlocally. File upload tracker data for a particular file may include oneor more of a file content tracker indicating how much of the file hasbeen transferred, a unique file identifier that identifies the file forupload, and an indication of a current upload status for the associatedfile. In one example, the file upload tracker data is stored in one ormore files in an XML format. The metadata may be transferred from theuser device 104 to the file upload application server 152 (e.g., forstorage with an uploaded file in the file management system 190, for usein organizing the file in file management system 190). The file uploadbackground process also controls an automatic upload service thattransfers the content of the file for transfer to a file storage device159 of the file management system 190. In one embodiment, the filecontent is transferred to a temporary location before being finallystored and made accessible via the file management system 190.

Turning to FIG. 2, a block diagram of an apparatus 200 according to someembodiments is shown. In some embodiments, the apparatus 200 may besimilar in configuration and/or functionality to any of the user devices104, server computer 102, and/or file upload application server 152. Theapparatus 200 may, for example, execute, process, facilitate, and/orotherwise be associated with any of the processes described in thisdisclosure.

In some embodiments, the apparatus 200 may comprise an input device 206,a memory device 208, a processor 210, a communication device 260, and/oran output device 280. Fewer or more components and/or variousconfigurations of the components 206, 208, 210, 260, 280 may be includedin the apparatus 200 without deviating from the scope of embodimentsdescribed in this disclosure.

According to some embodiments, the processor 210 may be or include anytype, quantity, and/or configuration of processor that is or becomesknown. The processor 210 may comprise, for example, an Intel® IXP 2800network processor or an Intel® XEON™ processor coupled with an Intel®E7501 chipset. In some embodiments, the processor 210 may comprisemultiple inter-connected processors, microprocessors, and/ormicro-engines. According to some embodiments, the processor 210 (and/orthe apparatus 200 and/or other components thereof) may be supplied powervia a power supply (not shown) such as a battery, an Alternating Current(AC) source, a Direct Current (DC) source, an AC/DC adapter, solarcells, and/or an inertial generator. In the case that the apparatus 900comprises a server such as a blade server, necessary power may besupplied via a standard AC outlet, power strip, surge protector, and/orUninterruptible Power Supply (UPS) device.

In some embodiments, the input device 206 and/or the output device 280are communicatively coupled to the processor 210 (e.g., via wired and/orwireless connections and/or pathways) and they may generally compriseany types or configurations of input and output components and/ordevices that are or become known, respectively.

The input device 206 may comprise, for example, a physical and/orvirtual keyboard that allows an operator of the apparatus 200 tointerface with the apparatus 200 (e.g., such as to enter data or composean electronic message). The input device 206 may comprise, for example,one or more of a pointer device (e.g., a mouse), a camera, and/or aheadphone jack. Input device 206 may include one or more of a keypad,touch screen, or other suitable tactile input device. Input device 206may include a microphone comprising a transducer adapted to provideaudible input of a signal that may be transmitted (e.g., to theprocessor 210 via an appropriate communications link) and/or anaccelerometer or other device configured to detect movement of thedevice.

The output device 280 may, according to some embodiments, comprise adisplay screen and/or other practicable output component and/or device.The output device 280 may, for example, provide to a user informationabout the upload status of files submitted for upload (e.g., via anotification or upload status screen). Output device 280 may include oneor more speakers comprising a transducer adapted to provide audibleoutput based on a signal received (e.g., via processor 210).

According to some embodiments, the input device 206 and/or the outputdevice 280 may comprise and/or be embodied in a single device, such as atouch-screen display.

In some embodiments, the communication device 260 may comprise any typeor configuration of communication device that is or becomes known orpracticable. The communication device 260 may, for example, comprise anetwork interface card (NIC), a telephonic device, a cellular networkdevice, a router, a hub, a modem, and/or a communications port or cable.In some embodiments, the communication device 260 may be coupled toprovide data to a telecommunications device. The communication device260 may, for example, comprise a cellular telephone network transmissiondevice that sends signals to a server in communication with a pluralityof handheld, mobile and/or telephone devices. According to someembodiments, the communication device 260 may also or alternatively becoupled to the processor 210.

Communication device 260 may include, for example, a receiver and atransmitter configured to communicate via signals according to one ormore suitable data and/or voice communication systems. In someembodiments, the communication device 260 may comprise an IR, RF,Bluetooth™, and/or Wi-Fi® network device coupled to facilitatecommunications between the processor 210 and another device (such as oneor more mobile devices, server computers, central controllers, and/orthird-party data devices). For example, communication device 260 maycommunicate voice and/or data over mobile telephone networks such asGSM, CDMA, CDMA2000, EDGE or UMTS. Alternately, or in addition,communication device 260 may include receiver/transmitters for datanetworks including, for example, any IEEE802.x network such as WiFi orBluetooth™.

The memory device 208 may comprise any appropriate information storagedevice that is or becomes known or available, including, but not limitedto, units and/or combinations of magnetic storage devices (e.g., a harddisk drive), optical storage devices, and/or semiconductor memorydevices such as Random Access Memory (RAM) devices, Read Only Memory(ROM) devices, Single Data Rate Random Access Memory (SDR-RAM), DoubleData Rate Random Access Memory (DDR-RAM), and/or Programmable Read OnlyMemory (PROM).

The memory device 208 may, according to some embodiments, store fileupload application instructions 212 (e.g., computer-readable softwarecode), files for upload 292, file metadata 294, and/or file uploadtracker data 296. In some embodiments, the file upload applicationinstructions 212 may be utilized by the processor 210 to provide outputinformation via the output device 280 and/or the communication device260.

According to some embodiments, file upload application instructions 212may be operable to cause the e processor 210 to process files for upload292, and/or file metadata 294, and/or file upload tracker data 296 asdescribed in this disclosure. Files for upload 292 may comprise any typeof electronic file, document, database, record, data, etc., that theuser wishes to upload.

Similarly, file metadata 294 may comprise any type of electronic file(e.g., a file in the XML format), document, database, record, data,etc., as deemed desirable for storing information associated with one ormore files for upload 292. Metadata information may be of any typedeemed desirable for a particular implementation, and such types may bedetermined based on a file management system to which a file for uploadis being uploaded. For example, a user may be prompted and/or requiredto submit certain types of information about a file, such as author'sname, company name, sender's name, filename, destination folder or path(e.g., in a file management system), category, creation date, tags,location, GPS, camera type, photography settings, creating application,password protection status, etc. Metadata information may be used, forexample, for organizing information in a file management system and/orfor facilitating searches of a file management system based on themetadata. In some embodiments, as described in this disclosure, metadatainformation may be received from a user via a user interface (e.g., ametadata entry screen).

File upload tracker data 296 may include information corresponding toone or more files for upload, and may comprise any type of electronicfile, document, database, record, data, etc., as deemed desirable for aparticular implementation. In one embodiment, file upload tracker datafor multiple files submitted for upload is stored in one file (e.g., inthe XML format); in another embodiment, file upload tracker data formultiple files is stored in separate, respective files. File uploadtracker data 296 may include, without limitation, a file content trackerfor indicating how much of a particular file has been transferred (e.g.,a number of bytes transferred, a binary indication that all or none ofthe file has been transferred), a unique file identifier that identifiesthe file for upload, and an indication of a current upload status forthe associated file (e.g., “pending”, “success” or “complete”, “error”,“transmitting”, etc.).

Any or all of the exemplary instructions and data types described hereinand other practicable types of data may be stored in any number, type,and/or configuration of memory devices that is or becomes known. Thememory device 208 may, for example, comprise one or more data tables orfiles, databases, table spaces, registers, and/or other storagestructures. In some embodiments, multiple databases and/or storagestructures (and/or multiple memory devices 208) may be utilized to storeinformation associated with the apparatus 200. According to someembodiments, the memory device 208 may be incorporated into and/orotherwise coupled to the apparatus 200 (e.g., as shown) or may simply beaccessible to the apparatus 200 (e.g., externally located and/orsituated).

Referring now to FIG. 3, a flow diagram of a method 300 according tosome embodiments is shown. The method 300 will be described as beingperformed by a user device (e.g., a desktop computer, mobile phone,laptop computer, or other type of computing device) operated by a userto upload files from the user device to a remote server (e.g., computerserver 102). For example, a user device may execute computer-readableinstructions of a file upload application to provide for one or more ofthe steps of method 300. Any steps described as being performed by aparticular computing device may, in some embodiments, be performed by ahuman or another type of computing device as appropriate.

According to some embodiments, the method 300 may comprise determiningone or more files for upload, at 302. In one example, a file uploadapplication may determine files for upload because a user dragged anddropped the files from a location on the user device (e.g., a filefolder) to an interface object (e.g., an icon, an application window).The method 300 may comprise determining metadata associated with the oneor more files for upload, at 304. In one example, a file uploadapplication may prompt the user with forms for inputting informationassociated, respectively, with one or more files. Such information mayinclude, for example, a file name, file location, type of file, date ofthe file, category of the file, etc. Any types of metadata informationmay be requested in accordance with a desired implementation, and/or inaccordance with the requirements of a file management system to whichthe file is being uploaded.

The method 300 may comprise initiating a file upload background process,at 306. The background process may be initiated when an application isinitially launched, when files are submitted for uploading, whenmetadata information is acquired for pending files, and/or at any time.As described in this disclosure, a file upload background process maymanage and control the processing of files and/or associated metadatasubmitted for upload, including initiating an initial attempt to uploadfiles, tracking upload status data, determining connectivity to anupload destination (e.g., a remote server), facilitating correction ofany errors with the files and/or associated metadata, and/orreattempting to upload files (e.g., where upload failed or was notattempted due to lack of connectivity and/or errors in a file orassociated metadata).

The method 300 may comprise initiating the uploading of one or morepending files and respective associated metadata, at 308. For example,the file upload background process may check for connectivity between auser device and a remote server, and if the connection is established,may begin to transfer the file's metadata and/or the file itself to theremote server. In another example, initiating the upload may comprisesaving a pending file to an appropriate staging location and/or to awaitfurther processing (e.g., when a connection is available). In anotherexample, initiating the upload may comprise establishing a file uploadstatus of “pending” in the metadata for a file to be uploaded.

The method 300 may comprise updating file upload tracker data with fileupload status(es), at 310. For example, the file upload backgroundprocess may determine that a particular file was updated successfully,and may update the file upload status in the tracker data (e.g., in fileupload tracker data 296, in a separate XML file) associated with thatfile from a status of “pending” to a status of “success”, “complete”, orthe like. In another example, the file upload background process maydetermine that an error occurred during an attempt to transfer a givenfile. For instance, the type of file may not be permitted in a filemanagement system, the file size may be too large, required metadata maybe missing, metadata may be incorrect (e.g., fails authentication by afile management system), and/or a user may not be authorized to submitany documents, may not have a user account, or may not be authorized tobe submitting documents to a particular file matter (e.g., an insuranceclaim file). Accordingly, the file upload background process may updatethe file upload status in the file upload tracker data to a status of“error” to indicate that the user must correct the associated metadata,or remove the file from the upload queue.

The method 300 may comprise retrying to upload files not uploadedsuccessfully, at 312. In some embodiments, retrying may compriseperiodically monitoring a connectivity status between a user device anda remote server to see if a connection has been or may be established.In some embodiments, retrying may comprise a file upload applicationand/or a file upload background process reattempting to upload a pendingfile after the user device first was not in communication with a remoteserver, and then establishes a connection with the remote server. Forinstance, a user may stage files for upload when the user is not inrange of a wireless communications network, and then may travel with theuser device to a location where the user device has access to acommunications network. A file upload background process mayperiodically retry uploading the file, and may do so successfully oncethe user device is connected to the network. In some embodiments,retrying may comprise attempting again to upload a file that received anerror status, after the user revised the associated metadata so that thefile is acceptable to a file management system. For example, a file withan “error” status after an initial failed upload attempt may beresubmitted by a user for upload after adjusting the metadata. A fileupload background process may update the upload status (e.g., in fileupload tracker data 296) to “pending” again, and automatically continueto attempt to upload the file without further user action.

Referring now to FIG. 4, a flow diagram of a method 400 according tosome embodiments is shown. The method 400 will be described as beingperformed by a user device (e.g., a desktop computer, mobile phone,laptop computer, or other type of computing device) operated by a userto upload files from the user device to a remote server (e.g., computerserver 102). Any steps described as being performed by a particularcomputing device may, in some embodiments, be performed by a human oranother type of computing device as appropriate.

The method 400 may comprise receiving an indication of a file draggedand dropped by a user on an interface object for upload from a userdevice to a remote server, at 402. The method 400 may further comprisereceiving file metadata associated with the file (e.g., tags,categories, and/or file descriptions input by a user via an inputscreen, claim information associated with a document an insurance claimhandler wants to upload), at 404. The method 400 may further comprisegenerating file upload tracker data for the file, including a currentupload status for the file, at 406. For example, a file uploadapplication may generate an XML file including associated informationinput by a user for a document for upload, the XML file including a fileupload status indicator of “pending.” As discussed in this disclosure,file upload tracker data including the current upload status may alsoinclude, for example and without limitation, a file identifier thatuniquely identifies a corresponding file for upload and/or a filecontent tracker that indicates an amount of a particular file that hasbeen transferred.

The method 400 may comprise saving the file to a staging location on theuser device, at 408, and saving the file metadata to the staginglocation on the user device, at 410. For example, after a user entersinformation in a metadata screen for a file, a copy of the file and acopy of a metadata XML file for that pending file may be saved to astaging directory for pending files on the user's laptop (e.g., a shadowor hidden directory).

The method 400 may comprise attempting to upload the file from the userdevice to the remote server using a background process, at 412,determining a status of the upload attempt, at 416, and updating thecurrent upload status in the file upload tracker data based on thestatus of the upload attempt, at 414. As described in this disclosure, abackground process (e.g., the file upload background process of FIG. 1B)may try to upload files having an upload status of “pending” and/orsaved in a staging location for pending files. The background processmay determine successful completion of a file upload, may determine lackof a connection or an incomplete transfer, and/or may determine therewas an error with the metadata and/or with the file content. In someembodiments, information about the status of the upload attempt may bereceived from the remote server (e.g., a file upload application webserver). In some embodiments, the background process edits an XML filecontaining a file upload tracker data corresponding to a file to updatea current upload status for the file.

The method 400 may comprise processing the file based on the currentupload status in the file upload tracker data using the backgroundprocess until the file is uploaded successfully, at 418. As described inthis disclosure, processing a file based on its current upload statusmay comprise one or more (i) removing a file from a staging location ifthe file is uploaded successfully and/or providing a notification thatthe file was successfully uploaded, (ii) facilitating correction by theuser of any incorrect metadata (e.g., by providing a notification of anerror, by presenting a metadata screen for data entry), (iii) moving afile and/or its associated metadata from a staging location to an errorlocation for “error” status files, (iv) moving a file from an errorlocation to the staging location after metadata has been corrected bythe user, (v) updating an “error” status to a “pending” status”, and/or(vi) retrying to upload a file to a remote server.

Any or all of method 300, method 400, and other methods described inthis disclosure may involve one or more interface(s). FIG. 5 illustratesan example interface 500 depicting a computer desktop 501 including afile window 502 and a file upload application window 504. The fileupload application window 504 includes an interface object 508 ontowhich a user may drag and drop files and thereby trigger the processingof those files by the file upload application and/or a file uploadcontroller for uploading to a remote server. As depicted, a user may usea pointing device 512 to select and drag files 510 from file window 502to the interface object 508 in application window 504. In someembodiments, dropping the files on the interface object 508 may triggerthe presentation of an interface screen for entering metadata about theselected file(s).

FIG. 6 illustrates another example interface 600 in an exemplaryembodiment relating to an insurance claim handling context, throughwhich an insurance claim handler in the field, for example, may inputmetadata information for documents to be uploaded to a remote server(e.g., to a remote claim management system). In this example, the useris prompted to put in various types of information, including, by way ofexample and without limitation: an indication 602 of whether the enteredinformation should be shared across all files submitted for uploading, aclaim number 604, a claimant identifier 605, an agent field officeidentifier 608, a document title 610, a document description 612, asender identifier 614, a folder 618 that identifies a location in a filemanagement system, a received date 630, a create date 632, a status 634,an indication 636 of whether the document relates to defense counselcommunication, and an indication 638 of whether the document isconsidered sensitive. A submit button 640 may be actuated by the user toindicate the user is ready to submit the metadata for processing and/orto initiate upload of the indicated files.

FIG. 7 illustrates another example interface 700 in an insurance claimhandling context, by which a file upload application may presentinformation about the respective statuses of files submitted for upload.A pending uploads count 702, upload errors count 716, and uploadsuccessful count 734 provide respective counts for the files pendingupload, files having an error status, and successfully uploaded files.Pending upload records 704-1, 704-2, 704-3 provide information aboutcorresponding files having a pending status. Claim identifier 706,claimant identifier 708, document identifier 710 (e.g., a filename),pended date 712, and file management system identifier 714 provideinformation about represented files that may be useful to a user inassessing the status of particular files in the upload process. Uploaderror records 718-1, 718-2, 718-3, and 718-4 provide information aboutcorresponding files having an upload error status. An error message 726and error date 728 may provide additional information about therespective types of errors and when they occurred. Resubmit button 730allows a user to initiate a resubmission process that may comprisepresenting a data entry screen for the user to input and/or correctmetadata for the corresponding file. A delete button 732 allows a userto remove the file from the file upload application. Upload successfulrecords 736-1 and 736-2 provide information about corresponding filesthat were successfully uploaded. A pended date 744 indicates the date ofthe upload. A refresh button 750 generates a command to the file updateapplication and/or file upload background process to provide currentinformation (including current upload statuses) about the files beingprocessed.

Although certain types of information related to insurance claimdocuments are illustrated in the example interfaces 500, 600, and 700,those skilled in the art will understand that the interfaces may bemodified in order to provide for different types of information,additional types of information, and/or to remove some of theillustrated types of information, as deemed desirable for a particularimplementation.

In one example implementation, a drag and drop application allows anindividual to “drag” files from many different locations on a userdevice (e.g., a mail application such as Microsoft Outlook®,sharedrives, cameras or other attached file storage devices, computerdesktop, file folder, etc.) and “drop” the selected files into a capturepoint (e.g., an application window, an interface icon). The user is alsoable to drag in multiple items at a time and can choose to sharemetadata across many items to streamline an upload workflow. Upon thefile(s) being dropped into a capture point, the file upload applicationautomatically triggers the presentation of an upload screen into whichthe user can enter metadata information associated with the file(s).When the user submits files for upload (e.g., by clicking a “Submit”button), the files are put into a queue for upload, and an automatedbackground process attempts to upload all the items in the queue whenthe user device is connected to a remote file management system (e.g.,via a network). The background process runs “behind the scenes” and doesnot require the user to wait and watch while the upload takes place, andnotifies the user of the status of uploads (e.g., pending, error,complete). Accordingly, the example application may work in both aconnected mode (e.g., online and connected to a remote file managementsystem) and a disconnected mode (e.g., offline with no networkconnectivity), enabling a remote user to queue or stage file uploads forwhen a connection becomes available.

FIG. 8 depicts an example system architecture and workflow 800 inaccordance with some embodiments of the present invention. Inparticular, the example system architecture and workflow 800 describesan example file upload application in an insurance claim handlingcontext allowing a claim handler 802 to upload relevant claim files viaa remote file upload application server 804 to an example “File Cabinet”database 806 (e.g., utilized by a file management system). According toone example implementation, “File Cabinet” refers to a repository ofdocuments that may be used by claims professionals to document andmanage insurance claims. Users (e.g., claim handlers, claim adjusters,surveyors, etc.) can upload to File Cabinet and can view documentsassociated with a particular claim. Each file uploaded to File Cabinetis attached to or otherwise associated with a claim number and aclaimant number that identifies a claimant. A ‘File Cabinet—Add’ page isused to upload a file to the File Cabinet and can be accessed from botha main portal and a sub portal.

According to the example system architecture and workflow 800, the fileupload application server 804 may provide services such as depicted inprocess 808 for retrieving (e.g., from one or more correspondingdatabases) supporting information needed to add uploaded files to theexample File Cabinet system, and adding uploaded files to the FileCabinet. Such information may include, for example, claim and claimantidentifiers and/or profile data for users of the file upload system(e.g., information, such as authorization or security profiles, aboutusers attempting to upload files remotely).

In one example upload scenario, a claim handler 802 at 810 drags anddrops files onto a File Cabinet application for uploading files from hislaptop (or other type of user device). At 812 the File Cabinetapplication presents a metadata screen for the documents to upload. At814, the document metadata is saved to an XML file 816 and both the XMLfile 816 and a copy of the document 818 are saved to a staging directory(e.g., a hidden directory) on the users laptop. At 820, an examplebackground process processes all files designated for upload until allare uploaded (or otherwise removed from the process). In particular, thebackground process 820 reads document metadata XML files and determineswhich files to process (e.g. which files are pending for upload), andadds documents to the example File Cabinet database 806 by uploadingthem and their associated metadata to the file upload applicationserver). The background process 820 also updates or otherwise processesdocument metadata XML file 816, as necessary, based on the upload status(e.g., success, error, pending). For example, a document metadata XMLfile 816 may be moved from a staging location to an error location ifthere are errors with the file, a successfully uploaded file may havethe corresponding document metadata XML file removed completely from thelaptop, and/or a pending file may remain in a staging location if itsupload is still pending.

According to the example scenario, an example upload status screen maybe presented, as depicted at 822, for notifying a user of the respectivestatuses of files being processed (e.g., pending, complete, errors), andthe file upload application may allow the user to fix any errors (e.g.,prior to resubmitting a file for upload).

In some embodiments, the upload functionality may be achieved bybrowsing for a file stored in a user's system and/or a connectedaccessible network drive. The user then clicks on or otherwise actuatesan “Add” button in a “File Cabinet—Add” screen. The user can specify thefolder and/or sub-folder where the file will be stored, and can enteradditional descriptive information about that particular file e.g.,(document title or filename, author, received date, etc.). The filesuploaded for a claim can be viewed using a “File Cabinet—View” screen.

In some embodiments, the “File Cabinet—Add” screen allows users toupload only one file at a time. If the user has to upload multiple filesto the same claim, he has to go through the upload process once for eachfile of the plurality of files. For example, the user may need tonavigate to the ‘File Cabinet—Add’ page and fill out the requiredinformation about a single file being uploaded. The user can then selecta file and click the ‘Add’ button to upload it. To upload multiple filesthe user may have to repeat the same process multiple times. Thisprocess may be time consuming, as the user has to provide detailedinformation for each file (e.g., even if the information is the same asfor other files).

In some embodiments, a user is able to upload multiple files at the sametime. In some embodiments, the user may share or associate descriptiveinformation across more than one file being uploaded, and/or may havethe option to either share or not share metadata information amongmultiple files. Advantageously, such embodiments may decrease the timetaken for the upload functionality and/or may reduce the number of stepsrequired for uploads.

In accordance with some embodiments, the example implementation mayallow users to upload one or more files at a time using a “drag anddrop” process to designate the file(s) for upload. Advantageously, suchembodiments may decrease the time taken for the upload functionalityand/or may reduce the number of steps for uploads.

In accordance with some embodiments, a computer software application(e.g., a desktop application, a smartphone application) is associatedwith a file upload icon or other interface object (e.g., on a user'scomputer desktop or home screen). In one example implementation, aprocess in accordance with some embodiments, may comprise one or more ofthe following steps; (1) a user selects a single file or multiple filesto upload (e.g., to a remote file repository) and drags the file(s) anddrops the file(s) using a mouse or other pointer device) onto acorresponding icon; (2) when a user drags and drops one or more files ona file upload icon a screen for collecting information about the file(s)pops up; and (3) after the information has been filled out for thefile(s) the user can click an “upload” button or otherwise initiateuploading of the file(s). According to the example implementation, inthe case of a single file being selected by a user for upload, thescreen for collecting information appears only once, and in the case ofmultiple files being selected for upload, the user may be prompted withan option to choose if he wants to share the same metadata informationacross all of the files or not. If the user wants to share theinformation across all the files then the screen may appear only once(e.g., to receive information for all the files). If the user does notwant to share the metadata information among the files then a metadatascreen may be presented for completion by the user for each and everyfile that is to be uploaded. According to the example implementation,information entered in a prior screen for one file may be carriedforward and presented as a default for a subsequent screen for a secondfile.

In accordance with some embodiments described in this disclosure, anexample process (and systems, apparatus and articles of manufacture forfacilitating such a process) provides for the uploading of files to adata repository (e.g., via a network). The process may be implemented,for example, as a computer software application (e.g., running on alaptop computer, personal computer, and/or mobile device). The processincludes selecting, by a user, one or more documents (e.g., on acomputer) to upload (e.g., to a remote data repository). For example,selecting a document may comprise selecting a file on a computer via agraphical user interface, using a mouse or other pointing device. Theprocess further includes dragging, by the user, the one or moredocuments to (or into) an interface object (e.g., an application icon).The process further includes determining whether a single file isselected for upload. The process further comprises, if more than onefile is being uploaded, determining whether the user wants to sharemetadata among all of the files for upload. If so, or if only a singlefile is selected for upload, the process comprises presenting a singlemetadata screen to the user. Otherwise, if the user wants to providerespective metadata for each of a plurality of files being uploaded,separate metadata screens are presented for reach file. Further, theexample process includes a step of determining whether informationprovided by the user (e.g., via each of the one or more metadatascreens) is valid and/or complete for all files to be uploaded. Forexample, the user may be required to enter a claim number with which afile is associated, and the application may verify that the claim numberis a valid claim number. In one example, the user may be required toenter a claim number more than once on a metadata screen, and theentered claim numbers may be compared with one another to ensure theymatch. In another example, additional types of metadata information maybe required. According to the example process, if any enteredinformation is invalid, inconsistent, and/or incomplete, the user may beprompted to correct and/or complete one or more data entries, asnecessary. If all of the information entered for the one or more filesbeing uploaded is complete, accurate, and/or consistent, the applicationattempts to upload the files to the data repository. According to theexample process, the user receives (e.g., via a user interface) anindication of files uploaded successfully (e.g., an upload confirmation)and/or receives an indication of any files that were not uploadedsuccessfully (e.g., an error report).

According to some embodiments, a user may upload multiple files only ifthey belong to the same claim; alternatively, a user may be able toupload a first file associated with a first claim and a second fileassociated with a second claim, at the same time.

According to some embodiments, destination information (e.g., folder andsubfolder values, a filepath) for one or more files for upload arepopulated or otherwise determined based on a type of claim last accessedby the user.

According to some embodiments, a user may select an email having one ormore attachments, and the software application will process theattachments for upload.

In accordance with one example implementation, an example “File CabinetUpload” application allows a user to upload one or more files to a datarepository referred to as “File Cabinet.” The File Cabinet Uploadapplication can be launched by running the executable file for theapplication (e.g., by using navigation Start>Program>File CabinetUpload). It can also be launched by double clicking on the desktop iconfor File Cabinet Upload Application. Launching the application generatesa window or other interface object to which a user may drag files tobegin an upload. In this example implementation, this object comprisesan application window called “File Cabinet—Add.” To start a file upload,for example, a user drags and drops one or more files to the “FileCabinet Add” window and a form, dialog box, or other type of userinterface object for “File Cabinet—Add” opens up. The File Cabinet—Addform requires the user to enter information regarding the files to beuploaded. In the File Cabinet—Add form, the user can select an option toshare entered information across all items for upload. If the user optsto share the information across all items, he or she will need tocomplete the File Cabinet—Add screen only once. If the user does not optto share the information across all items, he or she will need to fillup the File Cabinet—Add form once for each file uploaded. Once the usermakes all required data entries, the user may click on an “Upload”button on the File Cabinet—Add form, or otherwise initiates the transferof the files to the File Cabinet.

In some embodiments, a user may be presented with a listing or otherindication of files being processed for upload and may be allowed toselect or un-select one or more files prior to attempting to transferthe files (e.g., before actuating an “Upload” button). For example, auser may be able to uncheck a checkbox and/or click on a “Skip” buttoncorresponding to one or more files initially submitted for processing inorder to exclude those files from the upload process.

According to some embodiments, a user may be presented with informationabout the upload status of one or more files submitted to upload. Forexample, when a user clicks on a system tray icon of File Cabinet Uploadapplication (or other indication of an upload application), an “UploadStatus” window may be generated that indicates the respective uploadstatus (e.g., successful, pending, and/or error) of one or more files.In some embodiments, when an error occurs during an attempt to upload afile, a bubble, pop-up indication, or other type of visible indicationmay appear on a user interface to indicate an error. In one example,when a user clicks on a bubble indicating an error has occurred, ascreen indicating the respective upload statuses of files submitted foruploaded may be presented.

According to some embodiments, a file may be uploaded only if its filetype is one of a predetermined set of one or more allowed file types. Inaccordance with some embodiments, a process for uploading one or morefiles comprising determining a file type of a first file, determining aset of one or more allowable file types, and determining whether thefile type of the first file is included in the set of allowable filetypes.

According to some embodiments, a user may be allowed to upload only ifhe has the appropriate authority. In accordance with some embodiments, aprocess for uploading one or more files comprises determining anauthority or security status associated with a user, determining arequired authority or security status for uploading a file, anddetermining whether the status of the user satisfies the required statusfor uploading a file.

According to some embodiments, a process for uploading files comprisesdetermining an aggregated count or running count of any files pending orqueued for upload. According to one embodiment, items are removed from“pending” status and count once they are uploaded successfully. As filesare uploaded successfully, upload status information presented to a user(e.g., via an “Upload Status” window) may be updated (e.g., in real timeor by periodic updates).

According to some embodiments, a process for uploading files comprisesdetermining an aggregated count or running count of any filesexperiencing errors during the upload process. According to oneembodiment, items experiencing an error during the upload process areassociated with an “error” status until they are uploaded successfully.As files are uploaded successfully, upload status information presentedto a user (e.g., via an “Upload Status” window) may be updated (e.g., inreal time or by periodic updates) to remove the error items and/oradjust a count of error items.

According to some embodiments, a process for uploading files comprisesdetermining an aggregated count or running count of any filessuccessfully uploaded. According to one embodiment, items experiencingsuccessfully uploaded are associated with a “success” status once theyare uploaded successfully. As files are uploaded successfully, uploadstatus information presented to a user (e.g., via an “Upload Status”window) may be updated (e.g., in real time or by periodic updates) toindicate the items successfully uploaded and/or adjust a count ofsuccessful uploads.

According to some embodiments, uploading one or more files may comprisedetermining a connection status between two or more computing devices.In one embodiment, determining a connection status comprises determiningwhether a user device (e.g., from which a file is to be uploaded) isconnected to a network and/or determining whether a user device is inconnection with a receiving computing device (e.g., central datarepository, Web server).

According to some embodiments, a file may be submitted for upload from asending user device to a receiving computing device (e.g., by a userdragging the selected file to an interface object corresponding to anupload application) at a first time during which the sending user deviceis not in communication with the receiving computing device (e.g., anetwork connection is not established and/or is not available), and thefile is queued for transmission to the second computing device oncecommunication is established between the sending user device and thereceiving computing device. In one examples, for files that are pendingupload due to a user device being offline/disconnected from thereceiving data repository, the upload application may keep looping aslong as those files are pending to be uploaded. For instance, the uploadapplication may continually or periodically monitor a connection statusand, if connection is established, begin to upload a pending file.

According to some embodiments, a file may be submitted for upload from asending user device to a receiving computing device at a first timeduring which the sending computing device is in communication with thesecond computing device, and during a subsequent second time, and beforetransfer of the file is started and/or completed, the first computingdevice is not in communication with the second computing device.

Some embodiments provide for a process for uploading a file, the processcomprising one or more of the following: determining a file queued forupload from a user device to a receiving computing device; initiatingtransfer of the file from the user device to the receiving computingdevice while the user device is in communication with the receivingcomputing device; after initiating transfer of the file and beforecompletion of transfer of the file to the receiving computing device,determining that the user device is not in communication with thereceiving computing device; after determining that the user device isnot in communication with the receiving computing device, determiningthat the user device is in communication with the receiving computingdevice; in response to determining that the user device is incommunication with the receiving computing device, resuming transfer ofthe file from the user device to the receiving computing device;determining that transfer of the file from the user device to thereceiving computing device is complete; and updating an upload status ofthe file on the user device to indicate that the transfer of the file iscomplete.

Some embodiments provide for a process for uploading a file, the processcomprising one or more of the following; determining a file queued forupload from a user device to a receiving computing device; transferringa first portion of the file from the user device to the receivingcomputing device while the user device is in communication with thereceiving computing device, wherein the first portion is not theentirety of the file; after transferring the first portion of the fileand before transfer of the entirety of the file to the receivingcomputing device, determining that the user device is not incommunication with the receiving computing device; after determiningthat the user device is not in communication with the receivingcomputing device, determining that the user device is in communicationwith the receiving computing device; in response to determining that theuser device is in communication with the receiving computing device, andcompleting transfer of the file from the user device to the receivingcomputing device.

Some embodiments provide for a process for uploading a file, the processcomprising one or more of the following: determining a file queued forupload from a user device to a receiving computing device; determiningtransferring a first portion of the file from the user device to thereceiving computing device while the user device is in communicationwith the receiving computing device, wherein the first portion is notthe entirety of the file; after transferring the first portion of thefile and before transfer of the entirety of the file to the receivingcomputing device, determining that the user device is not incommunication with the receiving computing device; after determiningthat the user device is not in communication with the receivingcomputing device, determining that the user device is in communicationwith the receiving computing device; in response to determining that theuser device is in communication with the receiving computing device, andcompleting transfer of the file from the user device to the receivingcomputing device.

According to some embodiments, a user may not be allowed to upload afile that exceeds a predetermined maximum file size and/or a user may beprompted when attempting to upload a file (e.g., when the user clicks onan “Upload” button) if the file exceeds a predetermined maximum sizelimit. In accordance with some embodiments, a process for uploading oneor more files comprises determining a file size of a first file,determining a predetermined maximum file size, and determining whetherthe first file exceeds the predetermined maximum file size. If the firstfile is too large, for example, the user may be prompted with a message(e.g., via a user interface) that the file is too large and will not beuploaded.

According to some embodiments, all types of allowable file types may beuploaded using the same user interface objects for uploading files. Insome embodiments, all allowable types of files may be dragged to thesame icon or other interface objects associated with launching theupload process and/or may have associated information associated withthem using the same form for data entry.

According to some alternative embodiments, at least one type of file maybe associated with a respective interface object for uploading that typeof file and/or may require associated information to be entered via adifferent data entry form or other user interface. For example, a firsttype of file (e.g., image files) may be submitted using a first icon orinterface object and/or information about submitted image files may beentered via a first data entry form, while a second type of file (e.g.,word processing files, spreadsheet files, all other files, etc.) may besubmitted using a second icon or interface object and/or informationabout submitted image files may be entered via a second data entry form.In some embodiments, different types of files may be transmitted todifferent data repositories, databases, network locations, networks,and/or remote locations. In some examples described in this disclosure,solely for illustrative purposes and without limitation, images filesmay be submitted via interface objects corresponding to an example“PhotoWeb” system for storing image files, while all other types offiles may be submitted via interface objects corresponding to an example“File Cabinet” system.

Numerous embodiments are described in this patent application, and arepresented for illustrative purposes only. The described embodiments arenot, and are not intended to be, limiting in any sense. The presentlydisclosed invention(s) are widely applicable to numerous embodiments, asis readily apparent from the disclosure. One of ordinary skill in theart will recognize that the disclosed invention may be practiced withvarious modifications and alterations, such as structural, logical,software, and/or electrical modifications. Although particular featuresof the disclosed invention(s) may be described with reference to one ormore particular embodiments and/or drawings, it should be understoodthat such features are not limited to usage in the one or moreparticular embodiments or drawings with reference to which they aredescribed, unless expressly specified otherwise.

The present disclosure is neither a literal description of allembodiments nor a listing of features that must be present in allembodiments.

Neither the Title (set forth at the beginning of the first page of thisdisclosure) nor the Abstract (set forth at the end of this disclosure)is to be taken as limiting in any way the scope of the disclosedinvention(s).

Throughout the description and unless otherwise specified, the followingterms may include and/or encompass the example meanings provided below.These terms and illustrative example meanings are provided to clarifythe language selected to describe embodiments both in the specificationand in the appended claims, and accordingly, are not intended to belimiting.

The phrase “based on” does not mean “based only on”, unless expresslyspecified otherwise. In other words, the phrase “based on” describesboth “based only on” and “based at least on”.

As used in this disclosure, a use may generally refer to any individualand/or entity that operates a user device.

Some embodiments may be associated with a “user device” or a “networkdevice”. As used in this disclosure, the terms “user device” and“network device” may be used interchangeably and may generally refer toany device that can communicate via a network. Examples of user ornetwork devices include a personal computer (PC), a workstation, aserver, a printer, a scanner, a facsimile machine, a copier, a personaldigital assistant (PDA), a storage device (e.g., a disk drive), a hub, arouter, a switch, and a modem, a video game console, or a wirelessphone. User and network devices may comprise one or more communicationor network components.

Some embodiments may be associated with a “network” or a “communicationnetwork”. As used in this disclosure, the terms “network” and“communication network” may be used interchangeably and may refer to anyobject, entity, component, device, and/or any combination thereof thatpermits, facilitates, and/or otherwise contributes to or is associatedwith the transmission of messages, packets, signals, and/or other formsof information between and/or within one or more network devices. Insome embodiments, networks may be hard-wired, wireless, virtual, neural,and/or any other configuration or type of network that is or becomesknown. Networks may comprise any number of computers and/or other typesof devices in communication with one another, directly or indirectly,via a wired or wireless medium such as the Internet, LAN, WAN orEthernet (or IEEE 802.3), Token Ring, RF, cable TV, satellite links, orvia any appropriate communications means or combination ofcommunications means. In some embodiments, a network may include one ormore wired and/or wireless networks operated in accordance with anycommunication standard or protocol that is or becomes known orpracticable. Exemplary protocols for network communications include butare not limited to: the Fast Ethernet LAN transmission standard802.3-2002® published by the Institute of Electrical and ElectronicsEngineers (IEEE), Bluetooth™, Time Division Multiple Access (TDMA), CodeDivision Multiple Access (CDMA), Global System for Mobile communications(GSM), Enhanced Data rates for GSM Evolution (EDGE), General PacketRadio Service (GPRS), Wideband CDMA (WCDMA), Advanced Mobile PhoneSystem (AMPS), Digital AMPS (D-AMPS), IEEE 802.11 (WI-FI), IEEE 802.3,SAP, the best of breed (BOB), system to system (S2S), or the like.Communication between and/or among devices may be encrypted to ensureprivacy and/or prevent fraud in any one or more of a variety of wayswell known in the art.

Devices that are in communication with each other need not be incontinuous communication with each other, unless expressly specifiedotherwise. On the contrary, such devices need only transmit to eachother as necessary or desirable, and may actually refrain fromexchanging data most of the time. For example, a machine incommunication with another machine via the Internet may not transmitdata to the other machine for weeks at a time. In addition, devices thatare in communication with each other may communicate directly orindirectly through one or more intermediaries.

As used in this disclosure, the terms “information” and “data” may beused interchangeably and may refer to any data, text, voice, video,image, message, bit, packet, pulse, tone, waveform, and/or other type orconfiguration of signal and/or information. Information may compriseinformation packets transmitted, for example, in accordance with theInternet Protocol Version 6 (IPv6) standard as defined by “InternetProtocol Version 6 (IPv6) Specification” RFC 1883, published by theInternet Engineering Task Force (IETF), Network Working Group, S.Deering et al. (December 1995). Information may, according to someembodiments, be compressed, encoded, encrypted, and/or otherwisepackaged or manipulated in accordance with any method that is or becomesknown or practicable.

In addition, some embodiments described in this disclosure areassociated with an “indication”. The term “indication” may be used torefer to any indicia and/or other information indicative of orassociated with a subject, item, entity, and/or other object and/oridea. As used in this disclosure, the phrases “information indicativeof” and “indicia” may be used to refer to any information thatrepresents, describes, and/or is otherwise associated with a relatedentity, subject, or object. Indicia of information may include, forexample, a code, a reference, a link, a signal, an identifier, and/orany combination thereof and/or any other informative representationassociated with the information. In some embodiments, indicia ofinformation (or indicative of the information) may be or include theinformation itself and/or any portion or component of the information.In some embodiments, an indication may include a request, asolicitation, a broadcast, and/or any other form of informationgathering and/or dissemination.

“Determining” something may be performed in a variety of manners andtherefore the term “determining” (and like terms) includes calculating,computing, deriving, looking up (e.g., in a table, database or datastructure), ascertaining, recognizing, and the like.

A “processor” means any one or more microprocessors, Central ProcessingUnit (CPU) devices, computing devices, microcontrollers, digital signalprocessors, or like devices. Examples of processors include, withoutlimitation, INTEL's PENTIUM, AMD's ATHLON, or APPLE's A6 processor.

When a single device or article is described in this disclosure, morethan one device or article (whether or not they cooperate) mayalternatively be used in place of the single device or article that isdescribed. Accordingly, the functionality that is described as beingpossessed by a device may alternatively be possessed by more than onedevice or article (whether or not they cooperate). Where more than onedevice or article is described in this disclosure (whether or not theycooperate), a single device or article may alternatively be used inplace of the more than one device or article that is described. Forexample, a plurality of computer-based devices may be substituted with asingle computer-based device. Accordingly, functionality that isdescribed as being possessed by more than one device or article mayalternatively be possessed by a single device or article. Thefunctionality and/or the features of a single device that is describedmay be alternatively embodied by one or more other devices that aredescribed but are not explicitly described as having such functionalityand/or features. Thus, other embodiments need not include the describeddevice itself, but rather may include the one or more other devices thatwould, in those other embodiments, have such functionality/features.

A description of an embodiment with several components or features doesnot imply that any particular one of such components and/or features isrequired. On the contrary, a variety of optional components aredescribed to illustrate the wide variety of possible embodiments of thepresent invention(s). Unless otherwise specified explicitly, nocomponent and/or feature is essential or required.

Further, although process steps, algorithms or the like may be describedor depicted in a sequential order, such processes may be configured towork in one or more different orders. In other words, any sequence ororder of steps that may be explicitly described or depicted does notnecessarily indicate a requirement that the steps be performed in thatorder. The steps of processes described in this disclosure may beperformed in any order practical. Further, some steps may be performedsimultaneously despite being described or implied as occurringnon-simultaneously (e.g., because one step is described after the otherstep). Moreover, the illustration of a process by its depiction in adrawing does not imply that the illustrated process is exclusive ofother variations and modifications, does not imply that the illustratedprocess or any of its steps is necessary to the invention, and does notimply that the illustrated process is preferred.

It will be readily apparent that the various methods and algorithmsdescribed in this disclosure may be implemented by, e.g., appropriately-and/or specially-programmed general purpose computers and/or computingdevices. Typically a processor (e.g., one or more microprocessors) willreceive instructions from a memory or like device, and execute thoseinstructions, thereby performing one or more processes defined by thoseinstructions. Further, programs that implement such methods andalgorithms may be stored and transmitted using a variety of media (e.g.,computer-readable media) in a number of manners. In some embodiments,hard-wired circuitry or custom hardware may be used in place of, or incombination with, software instructions for implementation of theprocesses of various embodiments. Thus, embodiments are not limited toany specific combination of hardware and software.

Accordingly, a description of a process likewise describes at least oneapparatus for performing the process, and likewise describes at leastone computer-readable medium and/or computer-readable memory forperforming the process. The apparatus that performs a described processmay include components and/or devices (e.g., a processor, input andoutput devices) appropriate to perform the process. A computer-readablemedium may store program elements and/or instructions appropriate toperform a described method.

The term “computer-readable medium” refers to any medium thatparticipates in providing data (e.g., instructions or other information)that may be read by a computer, a processor, or alike device. Variousforms of computer-readable media may be involved in carrying data,including sequences of instructions, to a processor. For example,sequences of instruction (i) may be delivered from RAM to a processor,(ii) may be carried over a wireless transmission medium, and/or (iii)may be formatted according to any one or more of various known formats,standards, or protocols (some examples of which are described in thisdisclosure with respect to communication networks).

Computer-readable media may take many forms, including but not limitedto, non-volatile media, volatile media, and transmission media.Non-volatile media may include, for example, optical or magnetic disksand other types of persistent memory. Volatile media may include, forexample, DRAM, which typically constitutes the main memory for acomputing device. Transmission media may include, for example, coaxialcables, copper wire, and fiber optics, including the wires that comprisea system bus coupled to the processor. Transmission media may include orconvey acoustic waves, light waves, and electromagnetic emissions, suchas those generated during RF and IR data communications. Common forms ofcomputer-readable media include, for example, a floppy disk, a flexibledisk, a hard disk, magnetic tape, any other magnetic medium, a CD-ROM,DVD, any other optical medium, a punch card, paper tape, any otherphysical medium with patterns of holes, a RAM, a PROM, an EPROM, aFLASH-EEPROM, a Universal Serial Bus (USB) memory stick or thumb drive,a dongle, any other memory chip or cartridge, a carrier wave, or anyother medium from which a computer can read.

The term “computer-readable memory” may generally refer to a subsetand/or class of non-transitory computer-readable medium that does notinclude intangible or transitory signals, waves, waveforms, carrierwaves, electromagnetic emissions, or the like. Computer-readable memorymay typically include physical, non-transitory media upon which data(e.g., instructions or other information) are stored, such as optical ormagnetic disks and other persistent memory, DRAM, a floppy disk, aflexible disk, hard disk, magnetic tape, any other magnetic medium, aCD-ROM, DVD, any other optical medium, punch cards, paper tape, anyother physical medium with patterns of holes, a RAM, a PROM, an EPROM, aFLASH-EEPROM, USB devices, any other memory chip or cartridge, and thelike.

Where databases are described, it will be understood by one of ordinaryskill in the art that (i) alternative database structures to thosedescribed may be readily employed, and (ii) other memory structuresbesides databases may be readily employed. Any illustrations ordescriptions of any sample databases presented in this disclosure areillustrative arrangements for stored representations of information. Anynumber of other arrangements may be employed besides those suggested by,e.g., tables illustrated in drawings or elsewhere. Similarly, anyillustrated entries of the databases represent exemplary informationonly; one of ordinary skill in the art will understand that the numberand content of the entries may be different from those described in thisdisclosure. Further, despite any depiction of the databases as tables,other formats (including relational databases, object-based models,hierarchical electronic file structures, and/or distributed databases)could be used to store and/or manipulate the described data. Likewise,object methods or behaviors of a database may be used to implement oneor more of various processes, such as those described in thisdisclosure. In addition, the databases may, in a known manner, be storedlocally and/or remotely from a device that accesses data in such adatabase. Furthermore, while unified databases may be contemplated, itis also possible that the databases may be distributed and/or duplicatedamongst a variety of devices.

The present disclosure provides, to one of ordinary skill in the art, anenabling description of several embodiments and/or inventions. Some ofthese embodiments and/or inventions may not be claimed in the presentapplication, but may nevertheless be claimed in one or more continuingapplications that claim the benefit of priority of the presentapplication. Applicants intend to file additional applications to pursuepatents for subject matter that has been disclosed and enabled but notclaimed in the present application.

What we claim is:
 1. A method for managing file transfers, the methodcomprising: receiving an indication of a file for upload to a server;saving the file to a staging location; initiating uploading of the fileto the server using a file upload background process; determining thatan error occurred prior to completing the uploading of the file to theserver; generating file upload tracker data for the file that indicatesthe error occurred; after determining that the error occurred, movingthe file from the staging location to an error location; and processingthe file, using the file upload background process and based on the fileupload tracker data, until the file is uploaded successfully to theserver.
 2. The method of claim 1, further comprising: receiving filemetadata associated with the file.
 3. The method of claim 2, furthercomprising: saving the file metadata to the staging location.
 4. Themethod of claim 2, wherein the error comprises an error in the filemetadata.
 5. The method of claim 2, further comprising: afterdetermining that the error occurred, moving the file metadata to theerror location.
 6. The method of claim 2, further comprising: receivingupdated information associated with the file; and updating the filemetadata based on the received updated information.
 7. The method ofclaim 6, further comprising: after updating the file metadata,reattempting to upload the file to the server.
 8. The method of claim 6,further comprising: moving the updated file metadata to the staginglocation.
 9. The method of claim 6, further comprising: presenting auser interface for receiving the updated information associated with thefile.
 10. The method of claim 1, wherein determining that an erroroccurred comprises: determining a status of the upload attempt.
 11. Themethod of claim 1, further comprising: determining that a network devicefrom which the file is to be uploaded is not in communication with theserver; after determining that the network device is not incommunication with the server, determining that the network device is incommunication with the server; and wherein processing the filecomprises: after determining that the network device is in communicationwith the server, automatically reattempting to upload the file to theserver until the file is uploaded successfully to the server.
 12. Themethod of claim 1, wherein the error comprises one or more of thefollowing: an error authenticating a user, and an error with the file.13. The method of claim 1, wherein generating file upload tracker datafor the file that indicates the error comprises: updating an uploadstatus in the file upload tracker data to indicate the error occurred.14. The method of claim 1, wherein processing the file comprises:automatically reattempting to upload the file to the server until thefile is uploaded successfully to the server.
 15. The method of claim 1,further comprising: after moving the file from the staging location tothe error location, determining that the file is resubmitted for upload;and updating the file upload tracker data to indicate the file ispending for upload.
 16. The method of claim 1, further comprising: aftermoving the file from the staging location to the error location,determining that the error is corrected; and updating the file uploadtracker data to indicate the file is pending for upload.
 17. The methodof claim 1, further comprising: determining that the uploading of thefile to the server was successful.
 18. The method of claim 17, furthercomprising: removing the file from the staging location.
 19. The methodof claim 17, further comprising: updating the file upload tracker datato indicate the file was successfully uploaded.